Terms of Service

1. Acceptance of Terms

By accessing or using the Cheese Hub website and placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our platform.

2. Ordering Process

• All orders are subject to availability. Items may be temporarily or permanently unavailable without prior notice.
• Prices displayed on the website are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
• An order is confirmed only after you receive an order confirmation with an order number. Until then, the order is not binding.
• We reserve the right to refuse or cancel any order at our discretion, including due to pricing errors, suspected fraud, or unavailability of ingredients.

3. Payment

We accept the following payment methods:

• Cash on Delivery (COD): Pay in cash when your order arrives. Exact change is appreciated.
• Wallet (easypaisa / JazzCash): Transfer the order total to the provided wallet number. Payment must be confirmed before your order is dispatched. Send your payment screenshot to our provided number for verification.

Cheese Hub does not collect or store any credit card, debit card, or banking credentials.

4. Delivery

• Delivery times provided are estimates and are not guaranteed. Delays may occur due to weather, traffic, high demand, or other factors beyond our control.
• Delivery is available within designated areas of Nowshera. Orders outside our delivery zones may not be accepted.
• A delivery fee may apply depending on your location and will be displayed at checkout.
• Please ensure your delivery address and phone number are accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.

5. Cancellations & Refunds

• You may cancel your order before it enters preparation by contacting us by phone.
• Once food preparation has begun, orders cannot be cancelled.
• If you receive an incorrect, damaged, or incomplete order, contact us within 30 minutes of delivery with your order number and we will make it right.
• Refunds for confirmed wallet payments are processed within 3–5 business days to the original payment method.

6. Food Allergies & Dietary Information

Our menu items may contain or come into contact with common allergens including nuts, dairy, gluten, eggs, and soy. While we take reasonable precautions, we cannot guarantee that any item is completely free of allergens.

If you have a food allergy or dietary restriction, please inform us at the time of ordering. We will do our best to accommodate your request, but we cannot assume liability for allergic reactions.

7. Limitation of Liability

Cheese Hub shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim shall not exceed the total amount paid for the order in question.

8. Intellectual Property

All content on this website — including logos, images, menu descriptions, and design — is the property of Cheese Hub and may not be copied, reproduced, or used without written permission.

9. Governing Law

These terms are governed by and construed in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Nowshera, Khyber Pakhtunkhwa.

10. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our platform after changes are posted constitutes acceptance of the revised terms.

11. Contact